The power of the social web is truly awesome. With the interactivity inherent in social media, the public finally has a say in just about everything that goes on. Don’t like something? Blog about it. Have an opinion on something? Comment on it. Want to find others that feel the same way you do about something? Find them through social networks and band together to strengthen your voice.
The general public has never been so empowered than with help of social media (at least since “Gen Y-Bother” and its brutal social apathy has taken this country by storm… but that’s an argument for another day). The participatory web allows people to connect with others that have similar interests to band together to make a change. For non-profits and activists groups this really is an incredible opportunity to make a difference.
There are a number of startups popping up to help connect people online for a good cause (a few cool ones around Boston, actually - like MakeMeSustainable.com and Good2Gether.com (both were previous Web Innovators presenters)). And someday I should dedicate an entire post to these type of startups… but that’s not what today’s about.
Nope, today’s post is about something much less philanthropically focused and considerably less honorable. This is about consumer advocacy through the social web. What do I mean by this? Banding together people online with similar interests to help companies produce better products. That’s right, the internet can do that too.
One of the biggest examples of this recently has been MyStarBucksIdea.com, an appropriately URLed site that allows Strabucks customers to provide ideas for the coffee behemoth. Users then get to vote on ideas and whichever ones do well enough, the Starbucks execs will then hop down from their gold-plated throwns, slip on some money suits, and help make these ideas come to life. So far the idea has produced that lighter crappier coffee and the discussion of punch cards. BUT it’s still a great idea.
Another impressive example of consumers pushing a big brand (the sole reason I’m writing this post): Nike and the McFly 2015’s. Remember Marty McFly’s shoes in the greatest film of 1989, Back to the Future part II? No? Seriously? Oh, well I sure as hell do!

Well it turns out there are a lot of others like me online, enough so to create and support, McFly2015.com, an online petition to get Nike to create the shoe that fits snug with the push of a button. As Wired reports, the McFly’s will be in limited production by the end of July. Sign me up!
The reason I see this to be especially cool, is that there is no way it would happen without the internet. Nike would have no idea there is a cult following behind such an obscurely awesome sneaker, but with the influence of the social web, Nike can easily see the demand and thus, create a supply. It makes you wonder why companies spend millions in market research, when all they need to do is watch the web; the answers are out there, provided free by customers every day.
So what product changes would you like to see? Blog about it and it might just happen. I’ll write up a few of mine later- right now I’ve gotta go get in line to get some sneakers…



